Professional Services from Joule Performance
As a Swiss brand, we pursue the goal of offering exceptional quality and seamless functionality with our products. We use only high-quality components to ensure that the systems perform to their full potential over the long term.
Warranty and service extensions for Professional Line
MINI-PC
Warranty: 3 years
Form: Bring-In
Maximum duration of service extension:
Pick-Up-And-Return: 3 years
Onsite Value: 3 years
DESKTOP PC
Warranty: 3 years
Form: Bring-In
Maximum duration of service extension:
Pick-Up-And-Return: 3 years
Onsite Value: 3 years
WORKSTATION
Warranty: 3 Jahre
Form: Bring-In
Maximum duration of service extension:
Pick-Up-And-Return: 3 years
Onsite Value: 3 years
Warranty services
Warranty benefits include free repair, replacement of the unit or replacement of parts of the unit if hardware defects occur during the warranty period due to defective materials or construction defects. This warranty is valid if:
o the serial number of the product is legible
o the product has been used properly
o the care guidelines have been observed
Definition: Bring-in
You report the warranty claim and deliver the defective unit to our Service Centre. We will repair or replace it absolutely free of charge and return the functioning unit.
Advantage: No additional costs for special service.
Definition: Pick-up & Return
You report the warranty claim. We pick up the device at the named location, repair or replace it and return the functioning device.
Advantage: One phone call from you is all it takes, and we take care of the rest. You bear no costs for delivery.
Definition: Onsite Value*
You report the warranty claim to us. We send our technician to the location of the defective device, where he carries out the repair. He does not necessarily use identical spare parts. Equivalent or successor components with the same or better performance values can also be used for the repair.
Advantage: One call from you is enough, we do the rest. You do not bear any costs for the delivery. Unproductive time can be reduced to an absolute minimum.
* Onsite Value is currently available for Switzerland only.
Individual services
If you need a special service package that goes beyond the services mentioned above, please contact us. We will be happy to make you an offer that fits your requirements.
041 785 12 13
+49 61 884 47 9917
+43 1 2676214
Monday to friday, 8 - 12 h / 13.30 - 17 h